Jobs → Customer Support → IT Support / Service Desk

About the Role We are actively looking for skilled IT Support Professionals for a long-term contract opportunity with the State of TN. Key Responsibilities • Provide IT Help Desk / Service Desk Support • Manage Active Directory tasks including password resets, account unlocks, and user management • Administer and troubleshoot printers • Manage ServiceNow tickets • Provide remote support using RDP, Teams, WebEx, and MSRA • Deploy and support iPhone/iPad devices • Troubleshoot network issues including VPN, Wi-Fi, and LTE connectivity • Support Microsoft Teams and Cisco WebEx • Troubleshoot applications and user access issues • Set up, image, and deploy hardware • Maintain strong customer service and communication skills Requirements • Experience with IT Help Desk / Service Desk Support • Knowledge of Active Directory • Printer administration and troubleshooting skills • ServiceNow ticket management experience • Remote support capabilities • iPhone/iPad deployment and support experience • Network troubleshooting skills • Experience with Microsoft Teams and Cisco WebEx • Application troubleshooting skills • Hardware setup, imaging, and deployment experience • Strong customer service and communication skills Ability to manage high ticket/call volumes and provide excellent end-user support is highly preferred.