IVR Tester

Hi Folks, Please Mention Visa & Location of the consultant while sharing the resume. Please share at: [Upgrade to PRO to see contact] Job Title: IVR Tester Job Location: San Francisco, CA (Onsite- Preferred local and PST Candidates)   Interactive Voice Response (IVR) Functional Testing Regression Testing & Automation knowledge Agile Good to Have Competencies Utility Knowledge, CC&B Knowledge Required Technical Skill Set Interactive Voice Response (IVR), AI Voice BOT Testing, LLM Testing. LLM Testing ASR - Speech-to-Text Testing NLU - Intent Recognition and Entity Extraction Testing Dialog Management Testing NLG Testing TTS - Text-to-Speech Testing Integration Testing End-to-End Flow - individual components tested to make sure the entire pipeline works seamlessly? Functional Testing – All Security And Compliance Testing   Responsibilities Hands On Testing -IVR Application All Testing deliverables- as IVR Test Lead (Test Plan, Test Case, Test Scenario, Test Data preparation, Test Result) Onsite-Offshore Team. Hand-Over Take-Over Daily Scrum, Test Call, Design Sessions, Requirement Sessions, Production Validation etc. as per project need. Agile Daily, Weekly & Monthly Report Coordinate activities with third parties to resolve the IT issues or complete service requests Follow standard operating procedures as documented in the knowledge management system. Providing training / demo’s when needed to end users Onsite admin tasks e.g. backup, OS migration. Onsite Operational support of Industrial Mobility devices Mobility - Operational support for company owned mobile phones / tablet devices and BYOD Asset Disposal Coordinate with regional/global support groups for end-to-end request resolution and escalation. Operational support of Buyer certified standalone printers (driver installation / connectivity and printer software related troubleshooting Operational support for non-network connected HBO AIO Printer / Scanner / Fax Loading/Re-loading of PCs with standard image for deployment of CME Kiosk Machines