Jobs → Customer Support → L3 Technical SME (AI Compute)

About the Role We are looking for an experienced L3 Technical SME (AI Compute) to join our team in a fully remote engagement. Key Responsibilities • 8+ years of experience in AI Infrastructure, Linux, Kubernetes/Slurm, Storage or Platform Engineering • Strong scripting and automation capabilities using Python and/or Ansible • Hands-on experience with SLOs, capacity planning and infrastructure performance analysis • Proven expertise in Root Cause Analysis (RCA), lifecycle engineering and OEM escalations • Strong troubleshooting capabilities across complex infrastructure and GPU-related environments Requirements • 8+ years of experience in AI Infrastructure, Linux, Kubernetes/Slurm, Storage or Platform Engineering • Strong scripting and automation capabilities using Python and/or Ansible • Hands-on experience with SLOs, capacity planning and infrastructure performance analysis • Proven expertise in Root Cause Analysis (RCA), lifecycle engineering and OEM escalations • Strong troubleshooting capabilities across complex infrastructure and GPU-related environments