Lead SRE & AIOps Engineer

Lead SRE & AIOps Engineer (GenAI/GCP) Client: UnitedHealth Group Location: Hartford (Local only) Duration: 3–6 Months Experience: 12+ Years Job Description We are looking for a Lead SRE & AIOps Engineer to drive reliability and performance of an AI-powered call center platform. You will lead incident management, ensure system stability, and implement AI-driven operations across a cloud-native ecosystem using GCP and Generative AI technologies. Key Responsibilities Lead P1/P2 incident management, crisis handling, and RCA Ensure reliability of AI/CCAI and telephony workflows Drive AIOps initiatives for proactive monitoring and issue prevention Manage observability, tracing, and system performance Act as liaison between client, DevOps, and development teams Oversee CI/CD pipelines and release stability Required Skills Strong experience in SRE / Incident Management (5+ years leadership) Expertise in GCP (Cloud Run, Pub/Sub, BigQuery, GCS, Redis) Hands-on with AI/ML stack (Vertex AI, Gemini, LangChain, CCAI) Proficiency in Python (FastAPI) & REST APIs Experience with Splunk, Datadog, Dynatrace Knowledge of CI/CD (GitHub Actions) Strong understanding of AIOps & monitoring at scale Mohd Hameed PRISM IT CORP, FL Desk: +1 4705321000 EXT; 1019 Email: [Upgrade to PRO to see contact]