Jobs → Legal → Legal Intake & Operations Lead

About the Role We are looking for an experienced Legal Intake Manager to build, scale, and optimize a high-performing remote contact center for a fast-growing US-based law firm. This role focuses on turning legal inquiries into client relationships. Key Responsibilities • Architect, launch, and streamline intake workflows, call routing, and standard operating procedures (SOPs) • Train and coach a dedicated intake team to maximize speed-to-lead, consultation bookings, and retainer execution • Implement rigorous intake matrices across Immigration, Family, and Criminal Law • Oversee legal CRMs, telephony dialers, and real-time conversion metrics Requirements • 3-4+ years of experience in legal intake management, contact center leadership, or legal sales operations • Proven track record of setting up, scaling, or managing inbound/outbound legal call centers • Hands-on knowledge of Immigration, Family, or Criminal Law case qualification • Experience collaborating with US-based clients and law firms in a 100% remote setting • Fluency with legal CRMs and cloud telephony systems - such as Lawmatics, Clio, DialPad, Zapier