Jobs → Customer Support → Logistics Back Office Support Specialist

About the Role We are looking for a reliable and detail-oriented Logistics Back Office Support Specialist to join our team and provide administrative and operational support to our logistics operations. Key Responsibilities • Monitor and respond to emails in a timely and professional manner • Assist with dispatching and daily logistics coordination • Respond to driver questions, requests, and operational issues • Coordinate and confirm pickup numbers • Make outbound calls to shipping and receiving locations • Verify pickup and delivery appointments • Communicate with drivers, facilities, and internal team members • Assist with resolving scheduling and operational issues • Maintain accurate information in spreadsheets and internal systems • Provide general administrative and back-office support • Follow established SOPs and company procedures • Learn and effectively use internal systems and tools Requirements • Prior experience in Logistics, transportation, dispatching, coordination & planning is required • Availability to work Monday–Friday, 8:00 AM–4:00 PM Eastern Time • Strong written and spoken English • Comfortable communicating and negotiating professionally over the phone • Strong critical-thinking and problem-solving abilities • Proficiency with Microsoft Excel, Google Sheets, Microsoft Word, and Microsoft PowerPoint • Strong attention to detail and organizational skills • Ability to follow SOPs and learn new systems quickly • Reliable computer equipment • Stable, high-speed internet connection • Ability to work exclusively in this role during scheduled hours