Jobs → Customer Support → ML Lead

About the Role We are looking for an ML Lead to build and run our machine learning platform and to deliver ML and agentic AI solutions for business clients. This hands-on technical leadership role involves owning the full lifecycle of ML projects, from design and build through production support. Key Responsibilities • Design, build, and evolve a scalable, secure ML platform on AWS and Databricks • Establish MLOps standards including CI/CD for models and pipelines • Implement governance with Unity Catalog including access control and auditability • Optimize platform cost, performance, and reliability • Set coding, review, and documentation standards • Present architecture and progress to technical and executive audiences • Partner with product, data engineering, security, and architecture teams Requirements • 8+ years in data science, ML engineering, or data engineering • 3+ years leading teams or technical delivery • Strong hands-on experience with Databricks (Spark, Delta Lake, MLflow, Unity Catalog) • Strong hands-on experience with AWS (S3, IAM, SageMaker, Lambda, Bedrock) • Experience delivering LLM and agentic applications • Proficiency in Python and SQL • Solid software engineering practices (Git, testing, CI/CD, IaC) • Experience leading distributed or offshore teams • Strong client-facing skills • Experience with production support models