Jobs → Customer Support → .NET Developer Production Support Engineer

About the Role We are seeking a .NET Developer Production Support Engineer to join our team in New York. This role involves providing production support for .NET-based applications and Azure-hosted environments, with a focus on incident management and resolution. Key Responsibilities • Lead P1/P2 major incident management, technical triage, and resolution across enterprise applications • Provide L2/L3 production support for .NET-based applications and Azure-hosted environments • Troubleshoot application failures, REST API issues, database performance, and system integration defects • Diagnose issues across Azure services, middleware, enterprise databases, and third-party integrations • Monitor application health, performance, and availability using Azure Application Insights, Azure Monitor, and Dynatrace • Collaborate with development teams and vendors on code fixes, hotfixes, deployment validation, and production releases • Perform root cause analysis (RCA), prepare incident reports, and implement preventive measures • Manage production support SLAs, incident escalation, and operational documentation • Develop and maintain support runbooks, monitoring alerts, and knowledge base documentation • Provide technical guidance and mentorship to junior and mid-level support engineers Requirements • 8+ years of experience in enterprise application support and production operations • Strong hands-on experience supporting .NET applications, including C# and ASP.NET • Good experience with Microsoft Azure services and Azure-hosted application environments • Strong SQL Server skills, including complex queries, troubleshooting, and performance tuning • Experience troubleshooting REST APIs, web services, and enterprise application integrations • Knowledge of Azure Integration Services, including Azure Functions, Logic Apps, and API Management • Experience with Azure DevOps (ADO), deployment pipelines, and release management • Hands-on experience with application monitoring and logging tools such as Azure Application Insights, Azure Monitor, and Dynatrace • Strong experience in incident management, problem management, RCA, and production support processes