Jobs → Customer Support → Network Services Manager

About the Role We are seeking a highly experienced Cluster Telecommunications Services Manager (CTSM) to lead end-to-end telecommunications planning, deployment, and operational delivery across 8–15 venues for a major international event in 2028. Key Responsibilities • Lead telecommunications service delivery and operational readiness across 8–15 venues • Manage and guide Venue Planning & Operations Managers (VPOMs) • Oversee end-to-end deployment: planning, design, procurement, installation, testing, commissioning, operations, and decommissioning • Coordinate WAN, LAN, Wi-Fi, wireless, and telecommunication services • Manage project schedules, dependencies, resources, risks, and vendor coordination • Ensure venue readiness, SLA/KPI compliance, service quality, and operational support • Drive stakeholder communication, issue resolution, and program reporting Requirements • 12+ years in Telecommunications, IT Infrastructure, or Large-Scale Program Delivery • Proven experience managing multi-site / multi-venue deployments • Strong Manager-of-Managers leadership experience • Solid knowledge of WAN, LAN, Wi-Fi, Wireless Networking, and Telephony • Strong Program/Project Management experience • Familiarity with PMI, PRINCE2, or MSP methodologies • Experience with ITIL-based Service Management and Operational Delivery • Excellent leadership, stakeholder management, risk management, and communication skills