Jobs → Customer Support → NICE CXone Configuration Specialist

About the Role We are seeking an experienced NICE CXone professional to lead the implementation, configuration, and optimization of the NICE CXone cloud-native Contact Center as a Service (CCaaS) platform. This role focuses on delivering scalable, high-performing omnichannel customer experience solutions. Key Responsibilities • Lead the implementation, configuration, and optimization of the NICE CXone platform • Deliver scalable, high-performing omnichannel customer experience solutions • Design intelligent routing and IVR systems • Integrate CRM platforms and external systems • Troubleshoot complex routing, scripting, and system performance issues Requirements • 3–5+ years of hands-on experience with NICE CXone (inContact), including Studio, ACD, and administrative modules • Strong proficiency in CXone Studio scripting • Working knowledge of JavaScript, JSON, and REST APIs • Deep understanding of ACD, IVR, VoIP, SIP, and CTI frameworks • Proven experience integrating CXone with enterprise CRM platforms • Demonstrated ability to diagnose complex routing, scripting, and system performance issues • Ability to interpret contact center data and communicate findings