Jobs → Customer Support → Observability Specialist

About the Role We are seeking an Observability Specialist to design, implement, and optimize our enterprise-wide observability framework. This role requires leveraging deep expertise in Dynatrace alongside broad IT background knowledge to ensure maximum uptime, rapid root-cause analysis, and end-to-end performance visibility across complex multi-cloud and hybrid environments. Key Responsibilities • Design, implement, and optimize enterprise-wide observability framework • Leverage Dynatrace expertise for monitoring tooling and organizational reliability • Bridge the gap between infrastructure, application development, and Site Reliability Engineering (SRE) • Serve as a technical authority on monitoring tooling and a strategic guide for organizational reliability Requirements • Bachelor’s Degree in Computer Science, Information Technology, Computer Engineering, or related technical discipline • 5+ years of broad, hands-on IT experience spanning system administration, cloud engineering, application support, or software engineering • 4+ years of dedicated experience architecting, administering, and tuning Dynatrace in large-scale enterprise environments • Expertise in Dynatrace administration, OneAgent deployment, Smartscape topological mapping, Davis AI root cause analysis, Synthetic Monitoring, RUM, and Log Management • Deep understanding of operating systems (Linux/Windows), network fundamentals (TCP/IP, DNS, load balancers), storage, and database performance tuning (SQL/NoSQL) • Solid experience with cloud infrastructure (AWS, Azure, or GCP) and container orchestration engines (Docker, Kubernetes, Helm, OpenShift) • Proficiency in scripting languages (Python, Bash, PowerShell, or Shell) and Infrastructure as Code (Terraform, Ansible) • Strong practical knowledge of OpenTelemetry (OTel), SRE practices, and ITIL frameworks