Jobs → Customer Support → OCM Support

About the Role We are looking for an OCM Support professional to join our team and support organizational change management activities for a technology adoption initiative involving the transition to Nimble. Key Responsibilities • Support stakeholder analysis, engagement planning, and stakeholder mapping • Maintain stakeholder distribution lists, engagement trackers, and program documentation • Assist with change impact assessments, readiness surveys, and survey result analysis • Support the Change Champion Network (CCN), including session coordination, attendance tracking, and feedback collection • Track adoption KPIs and maintain adoption scorecards, dashboards, and status reports • Monitor user feedback during hypercare and coordinate issue tracking and lessons learned • Support communications and training workstreams through content drafting, formatting, and coordination • Maintain document repositories, version control, and deliverables based on review feedback • Collaborate closely with onshore teams and client stakeholders across time zones Requirements • 2–4 years of experience in Organizational Change Management (OCM), with exposure to communications and training • Experience supporting technology or tool adoption initiatives • Strong Excel skills for survey analysis, data tracking, and reporting • Excellent PowerPoint and professional written English skills • Power BI experience is a plus • Strong organizational skills, attention to detail, and the ability to manage multiple tasks and deadlines • Ability to collaborate effectively with offshore, onshore, and client teams