Jobs → Customer Support → Onsite IT Support Engineer

About the Role We are seeking an Onsite IT Support Engineer to provide comprehensive IT support for desktops, laptops, mobile devices, and peripherals. This role involves handling IMAC activities, delivering VIP/executive user support, and managing escalations. Key Responsibilities • Provide onsite IT support for desktops, laptops, mobile devices, and peripherals • Handle IMAC (Installations, Moves, Adds, and Changes) activities • Deliver VIP/executive user support and manage escalations • Troubleshoot AV systems, conference rooms, networking, and VoIP issues • Manage device imaging, configuration, inventory tagging, and asset tracking • Support user onboarding/offboarding, Active Directory, and Microsoft Entra ID • Manage incidents and service requests using ServiceNow • Assist with patching, software deployment, and endpoint compliance Requirements • 3+ years of experience in IT Support, Desktop Support, Service Desk, or End-User Computing • Strong knowledge of Windows, macOS, and mobile operating systems • Hands-on experience with Active Directory, Microsoft Entra ID, and ServiceNow • Knowledge of networking, AV/conference room support, and IT asset management • Excellent communication, troubleshooting, and customer service skills • Experience in VIP support and ITIL processes is an advantage