Jobs → Customer Support → Payment & Fraud Prevention Specialist

About the Role We are looking for a Payment & Fraud Prevention Specialist to join our team and deliver top-tier payment reliability and fraud mitigation services to global clients. Key Responsibilities • Lead client onboarding on our payment platform, own saved payment data migrations, and resolve complex technical processing/integration issues. • Analyse transaction patterns, conduct detailed risk investigations, manage chargeback mitigation strategies, and keep block/allow lists updated. • Prepare fraud trend and ROI reports, maintain audit documentation, and coordinate directly with payment gateways and fraud tool providers. Requirements • 2–4 years in payment operations, fraud analysis, risk management, or client support. • Hands-on experience with payment gateways and fraud detection tools (e.g., Threat Metrix, Kount, Sift, Cybersource). • Strong analytical skills (Excel, Power BI, etc.) and fluent C1+ written/verbal English skills.