Jobs → Engineering → Pega Smart Disputes Developer

About the Role We are seeking a Pega Smart Disputes Developer for a remote contract role. This position involves designing, developing, and maintaining enterprise-grade Pega applications, with a focus on credit/debit card dispute resolution and chargeback workflows. Key Responsibilities • Design, develop, and maintain Pega applications using Pega Platform • Implement and customize Pega Smart Disputes for dispute resolution workflows • Configure case types, workflows, SLAs, routing rules, and business logic • Integrate Pega applications with core banking, payment processing, and third-party systems • Identify and implement AI/GenAI capabilities to improve workflow automation • Troubleshoot application issues and perform performance tuning • Lead technical discussions, conduct code reviews, and mentor development teams • Collaborate with Business Analysts, QA teams, and architects Requirements • 9+ years of overall IT experience with strong hands-on Pega development • Experience with Pega Smart Disputes framework • Familiarity with Pega GenAI, Pega Process AI, or integration of external LLM/AI services • Pega Certification (CSSA required)