Jobs → Customer Support → Power BI

About the Role We are seeking an Advanced BI Administrator with 8+ years of experience supporting enterprise BI and Analytics platforms including Power BI, SAP BusinessObjects (BOXI), Tableau, and Qlik. Key Responsibilities • Administer and maintain enterprise BI platforms including Power BI, SAP BusinessObjects (BOXI), Tableau, and Qlik environments • Manage BI infrastructure, capacities, gateways, workspaces, semantic models, datasets, and reporting environments • Perform platform installation, configuration, upgrades, patching, and lifecycle management • Manage workspace governance, dataset certification, endorsement policies, content promotion, and environment management across Development, Test, UAT, and Production • Implement and manage Role-Based Access Control (RBAC), Row-Level Security (RLS), data privacy controls, and Microsoft Entra ID integration • Conduct security reviews, compliance audits, access governance, and platform risk assessments • Monitor platform health, resource utilization, capacity consumption, refresh performance, and user adoption metrics • Optimize datasets, semantic models, dashboards, reports, and queries for performance and scalability • Implement aggregation tables, incremental refresh, composite models, and performance tuning best practices • Provide L2/L3 production support for BI incidents, report failures, refresh issues, gateway problems, and platform outages • Perform root cause analysis, problem management, and continuous service improvement activities • Automate administrative activities using PowerShell, REST APIs, and scripting frameworks • Develop automation solutions for workspace provisioning, access management, refresh orchestration, monitoring, and reporting • Collaborate with Data Engineering teams supporting Snowflake, Databricks, SQL Server, Azure Data Factory, SAP, and cloud analytics platforms • Support data lineage, metadata management, governance standards, and enterprise reporting architectures • Lead BI platform modernization, cloud migration, and analytics transformation initiatives • Create operational runbooks, support documentation, governance standards, and knowledge articles • Mentor L1/L2 support teams and provide technical leadership across BI platform operations • Participate in on-call support and drive proactive improvements through automation and operational excellence Requirements • 8+ years of experience supporting enterprise BI and Analytics platforms • Strong experience in platform administration, governance, performance optimization, security management, automation, and L3 production support • Experience with Power BI, SAP BusinessObjects (BOXI), Tableau, and Qlik environments • Knowledge of SQL Server, Data Warehousing, PowerShell, REST API Automation, and Azure Data Services • Understanding of BI Governance & Security principles