Jobs → Customer Support → Principal Engagement Manager

About the Role We are seeking a Principal Engagement Manager with extensive experience in the Healthcare or Life Sciences industry. This executive-level role focuses on client engagement and delivery leadership. Key Responsibilities • Manage complex, multi-workstream engagements • Lead large-team delivery with Agile methodologies • Develop and maintain relationships with C-suite and VP-level stakeholders • Provide strategic guidance on ServiceNow platform implementations Requirements • 20+ years of overall industry experience • 10+ years of customer-facing delivery experience • Healthcare or Life Sciences industry background • ServiceNow Core Platform expertise • Experience with ITSM, ITOM, SPM, CRM integrations • Strong stakeholder management skills • Excellent verbal and written communication abilities