Jobs → Customer Support → Principal Solution & Production Reliability Architect

About the Role We are seeking a highly experienced Principal Solution & Production Reliability Architect to join our team. This role requires extensive hands-on expertise in platform engineering, production reliability, and cloud-native architecture. Key Responsibilities • Design and implement robust solutions for production reliability • Lead architecture decisions for cloud-native applications • Develop and maintain monitoring, tracing, and observability systems • Implement CI/CD pipelines with automated rollbacks • Design service mesh solutions for traffic management • Conduct load, stress, and endurance testing Requirements • 18+ years of experience in solution and production reliability architecture • Strong hands-on experience with AWS EKS and Kubernetes • Expertise in Kafka and event-driven application architecture • Proficiency with Harness CI/CD, including continuous verification and automated rollbacks • Experience with Honeycomb, Prometheus, and Grafana for monitoring, tracing, and observability • Knowledge of service mesh, canary deployments, feature flags, and progressive delivery • Strong hands-on development skills with Python, Kotlin, and Java • Experience with load, stress, endurance, and automation testing • Familiarity with Playwright, synthetic testing, and PII masking Benefits • Opportunity to work on cutting-edge technologies • Collaborative and innovative work environment