Jobs → Customer Support → Project Owner

About the Role We are looking for a Project Owner to manage US Finance & Accounting operations remotely. This role requires experience working in US shifts and involves end-to-end production control for F&A workflows. Key Responsibilities • Own end-to-end production control for F&A workflows, including workload, backlog, SLA/TAT, aging, quality, staffing, and risk management. • Lead teams managing Accounts Payable, Accounts Receivable, General Ledger, Invoice Processing, Reconciliations, Vendor/Customer Management, Procurement Support, and Finance Back-Office Operations. • Serve as the primary point of contact for client finance teams, providing delivery updates, risk communication, governance, and proactive issue resolution. • Conduct weekly governance meetings covering performance, quality, backlog, staffing, risks, and action plans. • Maintain SOPs, process documentation, quality checklists, approval workflows, exception logs, and change management records. • Identify delivery risks proactively and drive root cause analysis with corrective and preventive actions. • Collaborate with Solutions & Transition teams during implementation and take full ownership post-handover. Requirements • 10+ years of experience in F&A BPO/BPM, Shared Services, Finance Operations, Accounting Operations, or Managed Finance Delivery. • Strong hands-on experience in both Accounts Payable & Accounts Receivable (GL exposure preferred). • Experience managing production operations, invoice processing, SLA/TAT, backlog, quality, staffing, and client escalations. • Excellent client-facing communication and stakeholder management skills. • Strong understanding of internal controls, audit compliance, documentation, approvals, and exception management. • Exposure to ERP platforms such as SAP, Ramp, QuickBooks, NetSuite, Coupa, Oracle, Microsoft Dynamics, or similar systems.