Jobs → QA & Testing → QA Lead

About the Role Apexon is seeking a QA Lead to join their team in Tenino, WA, USA. This role will focus on quality assurance for health benefit exchange and Medicaid enrollment systems. Key Responsibilities • Lead quality assurance initiatives for health benefit exchange programs • Manage Medicaid enrollment processes and ensure compliance • Utilize Amazon Connect for contact center operations • Implement quality monitoring and performance improvement strategies • Conduct root cause analysis and continuous improvement initiatives • Apply conversational analytics and generative AI technologies • Manage stakeholders and ensure regulatory compliance • Generate QA reports and maintain quality standards Requirements • Experience in quality assurance leadership • Knowledge of health benefit exchange and Medicaid programs • Familiarity with Amazon Connect and contact center operations • Strong analytical and problem-solving skills • Experience with performance improvement and root cause analysis • Understanding of regulatory compliance requirements • Proficiency in quality monitoring and reporting tools