Jobs → Customer Support → SAP Release Management Coordinator

About the Role We are looking for an experienced SAP Release Management Coordinator / SAP Incident Management Analyst to support a large-scale SAP transformation project. This role requires strong experience in SAP transport management, release coordination, and SAP OSS incident management. Key Responsibilities • Coordinate end-to-end SAP transport and release management activities • Manage SAP transports across Development, QA, and Staging environments • Conduct daily release management calls and coordinate transport imports • Manage SAP OSS messages, incident tickets, and resolution tracking • Coordinate with SAP technical teams, developers, and functional analysts • Monitor deployment schedules, transport dependencies, and release risks • Facilitate bi-weekly SAP Office Hours meetings • Track open incidents, escalations, and resolution timelines • Prepare release status reports and incident management metrics Requirements • 5+ years of experience in SAP environments, Release Management, or SAP Application Support • Hands-on experience with SAP Change and Transport System (CTS) • Strong understanding of SAP Transport Management • Experience with SAP OSS Messages and Incident Management • Knowledge of SAP ECC and/or SAP S/4HANA • Experience coordinating cross-functional technical teams • Excellent communication, organizational, and problem-solving skills