Jobs → Customer Support → SAP SD Lead Architect

About the Role We are looking for an experienced SAP Sales and Distribution (SD) Lead / Architect – Subject Matter Expert (SME) to provide functional leadership, customer engagement, and service delivery coordination within the SAP Application Management Services (AMS/CAS) landscape. Key Responsibilities • Serve as the primary functional contact for SAP SD-related activities • Lead customer meetings, service reviews, governance discussions, and functional escalations • Review and validate change requests, solution designs, effort estimates, and impact assessments • Coordinate incidents, defects, enhancements, testing, and process improvement initiatives • Ensure service delivery meets SLAs, contractual obligations, and quality standards • Identify opportunities for OTC optimization, process standardization, and automation • Assess functional risks and recommend solutions to improve business operations • Mentor team members and drive continuous improvement across AMS/CAS delivery Requirements • Strong hands-on experience in SAP Sales and Distribution (SD) • Order-to-Cash (OTC) processes • Sales order, quotation, and contract management • Pricing and condition techniques • Delivery processing, shipping, and transportation • Billing, invoicing, and output determination • Returns and credit/debit memo processing • Customer master data management • Availability-to-Promise (ATP) checks • Intercompany sales • Sales reporting and analysis • Experience integrating SAP SD with SAP Materials Management (MM), SAP Finance (FI), SAP Warehouse Management (WM) / Extended Warehouse Management (EWM), and SAP Customer Relationship Management (CRM)