Jobs → Customer Support → Senior Architect

About the Role We are looking for an experienced Senior Architect to drive enterprise architecture, technology strategy, cloud modernization, and digital transformation initiatives. Key Responsibilities • Lead Business & IT strategic planning and enterprise architecture initiatives • Develop technology roadmaps, business capability models, and customer journey maps • Drive Generative AI, AI/ML, Conversational UI, Virtual Assistants, and RPA initiatives • Provide architectural guidance for cloud modernization using Azure, AWS, and/or GCP • Conduct technology evaluations, market research, and proof-of-concept initiatives • Establish technology standards, architecture guidelines, and governance frameworks • Collaborate with business leaders, IT teams, and senior stakeholders to align technology with business objectives Requirements • 5–7 years of IT experience, including Enterprise Architecture and Solution Architecture • Experience leading AI implementations involving Generative AI, RPA, and Virtual Assistants • Experience with cloud modernization and Enterprise Architecture governance • Solution Architecture experience with Azure, AWS, and/or GCP • Strong strategic planning, communication, stakeholder management, and technical leadership skills Preferred Qualifications • TOGAF certification • Experience with Avolution ABACUS EA • Experience with UiPath or other RPA technologies • Bachelor’s degree in Computer Science, Information Systems, or a related field