Jobs → Customer Support → Senior Business Subject Matter Expert

About the Role We are seeking a Senior Business Subject Matter Expert to support the Pennsylvania Department of Health on strategic initiatives and Medical Marijuana program projects. This role involves providing expert guidance on operational improvements and regulatory compliance. Key Responsibilities • Provide strategic and administrative support for Medical Marijuana program initiatives • Develop and implement Standard Operating Procedures (SOPs) • Support Enterprise Licensing System (ELS) and Seed-to-Sale System (S2S) implementation • Assist with Medical Marijuana Assistance Program (MMAP) expansion • Support strategic and tactical planning initiatives • Conduct data analysis and prepare regulatory reports • Support permitting, compliance, and regulatory initiatives • Provide project management support, including risk and issue management • Analyze patient, practitioner, and product data • Drive business process optimization and operational improvements Requirements • 10+ years of consulting experience with government entities • Experience working with executive-level stakeholders • Strong project management and business analysis skills • Experience in data analysis and presentation • Excellent verbal and written communication skills • Bachelor's degree in Computer Science or a related field, with advanced study • PMP or other relevant project management certifications highly preferred