Jobs → Customer Support → Senior Support Engineer

About the Role We're looking for a hands-on, technically strong Support Engineer to bridge our engineering team and enterprise users of LanceDB, helping customers debug distributed databases built in Rust. Key Responsibilities • Build support infrastructure and practices • Handle customer cases • Debug distributed databases Requirements • 8+ years of professional experience in a support/operations/troubleshooting role in a distributed database or data infrastructure environment • Proficiency in Rust (reading, navigating, and debugging code) • Familiarity with storage engine internals, indexing/data layout, performance tuning, and profiling tools • Experience deploying and monitoring systems in large-scale production environments • Experience with logging/observability tools (Prometheus, Grafana, OpenTelemetry) • Previous experience creating runbooks, configuring support ticketing systems, and defining incident response processes Benefits • Competitive salary ($180K – $250K) and equity • Medical, dental, vision, and life insurance • 401(k) retirement plan • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • Commuter benefits • Generous paid time off • Paid parental leave program