Jobs → Customer Support → Service Desk Personnel

About the Role We are looking for a Service Desk Personnel to join our team. This role involves providing technical support and troubleshooting for various IT systems and applications. Key Responsibilities • Handle call volume of up to 30 calls per day • Provide support for printer administration and troubleshooting • Manage Active Directory, including resetting passwords and unlocking accounts • Support iOS devices, including setup, deployment, and troubleshooting • Troubleshoot network issues, including VPN, LTE, and Wifi • Provide remote support using tools like MSRA and RDP • Manage ServiceNow tickets and assignments Requirements • IT Call Center Experience preferred • Strong customer service skills • Ability to navigate different Organizational Units (OUs) • Experience with video conferencing solutions like Cisco WebEx and MS Teams • Knowledge of network troubleshooting and application troubleshooting • Ability to lift at least 50 pounds