Jobs → Operations → ServiceNow Administrator

About the Role We are looking for a ServiceNow Administrator to join our team for a 4-month contract position. This role requires experience in HR Operations or Healthcare industry and involves administration, configuration, and support of ServiceNow systems. Key Responsibilities • Administer and configure ServiceNow systems • Manage users and groups • Implement form validations • Test workflows • Manage service catalogs • Support system implementations from testing through production deployment • Conduct User Acceptance Testing (UAT) • Create and execute test scripts • Track and manage defects • Coordinate testing activities with business stakeholders • Develop user guides and job aids • Provide knowledge transfer and end-user support • Deliver virtual and/or instructor-led training • Communicate technical processes to non-technical audiences • Support adoption and go-live readiness activities Requirements • Minimum 2+ years of ServiceNow administration or implementation support experience • Experience in HR Operations or Healthcare industry • User and group management experience • Form validation experience • Workflow testing experience • Service catalog management and testing experience • Experience supporting system implementations from testing through production deployment • End-to-end UAT lifecycle experience • Experience creating and executing test scripts • Defect tracking and issue management experience • Experience coordinating testing activities with business stakeholders • Experience developing user guides and job aids • Knowledge transfer and end-user support experience • Experience delivering virtual and/or instructor-led training • Ability to communicate technical processes to non-technical audiences • Experience supporting adoption and go-live readiness activities