Jobs → Operations → ServiceNow Administrator

About the Role We are seeking a ServiceNow Administrator to join our team at Zayo Group. This role involves managing and supporting the ServiceNow platform for enterprise-level production environments. Key Responsibilities • Perform ServiceNow platform administration and production support • Manage user, role, group, credential, and access management • Handle platform upgrades, patching, hotfixes, and installations • Work with ITSM, CMDB, ITOM, CSM, HRSD, ITAM, and Service Catalog • Implement change management, release validation, and rollback planning • Provide legacy ServiceNow environment support and troubleshooting • Ensure security governance, audit compliance, and access reviews • Conduct platform monitoring, root-cause analysis, and documentation Requirements • 10+ years of overall IT experience • 5+ years of hands-on ServiceNow administration experience • Experience supporting enterprise-level production environments • Strong knowledge of ITSM, change management, security, and audit controls • Excellent communication and documentation skills • Must be located in the US or Canada and work Eastern or Mountain Time Zone business hours Preferred • ServiceNow CSA certification • Additional ServiceNow certifications • ITIL certification