Jobs → Customer Support → ServiceNow CSM Architect

About the Role We are looking for an experienced ServiceNow CSM Architect to lead Customer Service Management implementations and work closely with clients and technical teams. Key Responsibilities • Lead client workshops and demos for ServiceNow CSM • Gather business requirements and define integration solutions • Collaborate with BSAs to develop user stories and support project planning • Own High-Level Design (HLD) and technical documentation • Resolve technical queries and coordinate with client and offshore teams • Oversee CSM deliverables and validate changes across ServiceNow instances Requirements • Strong hands-on experience with ServiceNow CSM • Must have led at least 2 CSM implementations • ServiceNow CSM certification required • Excellent client-facing, communication, and coordination skills