Jobs → Engineering → ServiceNow CSM Developer

About the Role We are looking for a technically strong ServiceNow CSM Developer with extensive hands-on experience in Customer Service Management (CSM), platform customization, scripting, workflows, and integrations. The ideal candidate should be capable of independently developing and implementing scalable, upgrade-friendly ServiceNow solutions. Key Responsibilities • Design, develop, configure, and implement ServiceNow CSM solutions • Customize workflows, business rules, scripts, and integrations • Develop and maintain integrations with external CRM, ERP, and enterprise applications • Optimize case management, customer service workflows, and agent productivity • Perform unit testing, debugging, code reviews, and deployment support • Follow ServiceNow best practices and OOTB-first development standards Requirements • 5–8+ years of experience in ServiceNow CSM implementation and development • Strong hands-on experience in ServiceNow CSM implementation and development • Experience with CSM – Case Management, Account/Contact Management, Entitlements, SLAs & Case Routing • Proficiency in JavaScript, Glide APIs, Business Rules, Client Scripts & Script Includes • Knowledge of UI Policies, UI Actions, ACLs & Notifications • Experience with Flow Designer, Workflows, Sub flows & Platform Automation • Experience with REST/SOAP APIs & Integration Hub • Experience with CSM Workspaces, Customer Portals & Knowledge Management • Experience with Import Sets, Transform Maps, Data Models & Data Migration • Good knowledge of ITSM and exposure to at least 2 additional ServiceNow modules