Jobs → Engineering → ServiceNow CSM Developer

About the Role We are looking for a ServiceNow CSM Developer to join our team. This role focuses on configuration, implementation, and integration within the ServiceNow platform. Key Responsibilities • Configure and implement ServiceNow CSM solutions • Develop JavaScript, business rules, and client scripts • Design and develop workflows using Flow Designer • Implement REST/SOAP integrations and IntegrationHub • Manage CSM case management, SLAs, and assignment rules • Develop knowledge management and self-service portals • Work with ITSM and related modules like ITOM, ITAM, HRSD, SPM, and SecOps Requirements • 5-8+ years of experience with ServiceNow CSM • Strong knowledge of ServiceNow CSM configuration and implementation • Proficiency in JavaScript, Glide APIs, business rules, and client scripts • Experience with Flow Designer and workflow development • Knowledge of REST/SOAP integrations and IntegrationHub • Understanding of CSM case management, SLAs, and assignment rules • Experience with knowledge management and self-service portals • Exposure to ITSM and related modules like ITOM, ITAM, HRSD, SPM, and SecOps