Jobs → Engineering → ServiceNow Developer

About the Role We are looking for an experienced ServiceNow Developer with strong technical expertise in IT Service Management (ITSM) and HR Service Delivery (HRSD). The ideal candidate should have excellent client-facing skills and the ability to lead technical initiatives independently. Key Responsibilities • Design, develop, and deliver ServiceNow solutions across ITSM and HRSD modules • Lead client-facing discussions, requirement-gathering sessions, solution workshops, demos, and sprint reviews • Configure and implement ITSM processes, including Incident, Problem, Change, Service Request, SLAs, and CMDB • Design and configure HRSD solutions covering Case Management, Knowledge Management, Employee Service Center, COE, and Lifecycle Events • Build and maintain REST integrations between ServiceNow and enterprise systems, including error handling and data validation • Develop Scoped Applications, UI Scripts, Client Scripts, Business Rules, and Script Includes • Create and enhance Service Portal experiences, including custom widgets and portal configurations • Drive technical improvements, platform governance, and best practices • Mentor junior developers and provide technical leadership to the team • Leverage GenAI capabilities, Now Assist, and Virtual Agent to improve automation and self-service experiences Requirements • 7+ years of hands-on experience in ServiceNow development • Strong expertise in ITSM: Incident, Problem, Change, Request, SLAs, and CMDB • Hands-on experience with HRSD: Case Management, Employee Service Center, Lifecycle Events, and COE configuration • Strong experience with REST API integrations and enterprise system connectivity • Expertise in Scoped Applications, Client Scripts, Business Rules, Script Includes, and UI Scripts • Experience with Service Portal development and custom widgets • Ability to lead client discussions and translate business requirements into technical solutions • Strong technical ownership, problem-solving, and stakeholder management skills • Excellent verbal and written communication skills