Jobs → Customer Support → ServiceNow Engagement Manager

About the Role We are seeking an experienced ServiceNow Engagement Manager to lead complex, enterprise-scale transformation programs. You will act as the primary engagement leader responsible for governance, scope, financials, stakeholder management, and delivery excellence aligned with customer business objectives. Key Responsibilities • Lead large-scale ServiceNow implementations and digital workflow programs. • Own engagement governance, scheduling, budgeting, resource allocation, and risk management. • Serve as the primary executive point of contact for clients, partners, and internal leadership. • Drive implementation milestones and quality using ServiceNow Now Create methodology. • Leverage ServiceNow Strategic Portfolio Management (SPM) for resource planning and financial tracking. • Direct distributed delivery teams and partner ecosystems following best practices. • Oversee AI/Agentic AI initiatives like ServiceNow Now Assist. Requirements • 8+ years in professional services, consulting, or enterprise technology delivery. • Active ServiceNow CSA and CIS (or equivalent workflow certifications). • Proven track record of leading complex ServiceNow or digital transformation programs. • Exceptional program governance, financial budgeting, stakeholder management, and risk mitigation. • Excellent executive-level communication, presentation, and negotiation skills. • Bachelor’s degree in a relevant field or equivalent experience.