Jobs → Customer Support → ServiceNow GRC Architect

About the Role We are seeking a ServiceNow GRC Architect for a contract position. This role requires deep expertise in Governance, Risk, and Compliance within the ServiceNow platform. Key Responsibilities • Design and implement ServiceNow IRM modules including Policy & Compliance Management, Risk Management, Audit Management, and Vendor Risk Management • Develop scalable, enterprise-grade ServiceNow solutions aligned with telecom and large-scale business environments • Integrate ServiceNow GRC with ITSM, ITOM, SecOps, CMDB, monitoring tools, and other enterprise platforms • Design automated workflows for risk assessments, policy attestations, compliance activities, audits, and remediation processes • Create Performance Analytics, dashboards, KPI reporting, risk heatmaps, and executive-level reporting Requirements • 15+ years of experience in ServiceNow architecture, design, development, and implementation • Active GRC / CIS certification • Extensive experience in risk lifecycle management, control design and testing, compliance assessments, and issue remediation • Strong knowledge of ServiceNow platform architecture, governance, security, upgrade-safe design practices, and data governance standards • Experience mapping risks, controls, policies, and compliance requirements to CMDB entities and CSDM-aligned service relationships • Leadership skills with experience partnering with business and technology teams, mentoring developers, and guiding project teams • Excellent analytical, troubleshooting, communication, and documentation skills • Ability to define architecture standards, roadmaps, and design guidelines while aligning business requirements with out-of-the-box ServiceNow capabilities