Jobs → HR & Recruiting → ServiceNow HRSD Reporting & Analytics Lead

About the Role We are looking for a ServiceNow HRSD Reporting/Analytics Lead to own, drive, and transform our HR data landscape. This role focuses on turning raw HR data into actionable business intelligence. Key Responsibilities • Analyze HR case data (payroll, benefits, leaves, support) to uncover root causes, process gaps, and case-volume trends • Design and execute complex, native ServiceNow reports and custom dashboards • Evaluate portal usage and Knowledge Base (KM) effectiveness to drive self-service and case containment • Connect current HR metrics with ServiceNow AI capabilities to spot automation opportunities and reduce recurring cases Requirements • Deep hands-on technical experience with ServiceNow HRSD & HR Case Management • Strong mastery of ServiceNow data structures, custom reporting, and dashboarding • Proven track record in HR Portal analytics and Knowledge Management metrics • Consultative mindset—able to engage directly with stakeholders to solve operational problems • Strong interest or experience in ServiceNow AI capabilities & process mining