Jobs → Engineering → ServiceNow ITOM Developer

About the Role We are looking for a skilled ServiceNow ITOM Developer to join our team for a high-impact client engagement. This role focuses on automating IT operations, building robust visibility, and optimizing service management workflows. Key Responsibilities • ServiceNow ITOM Deployment: Design, implement, and optimize ServiceNow ITOM modules—primarily Discovery, Service Mapping, Event Management, and CMDB. • Discovery & CMDB Management: Configure MID Servers, schedules, credentials, and custom patterns to ensure high CMDB data accuracy and seamless CI relationships. • Service Mapping: Create and maintain top-down service maps using pattern-based mapping, entry points, and identification/reconciliation rules (IRE). • Event Management: Set up event rules, field mappings, alert correlation rules, and automated remediation workflows to reduce noise and MTTR. • Integration & Scripting: Write clean GlideScript (JS), REST/SOAP APIs, and IntegrationHub actions to connect ServiceNow with enterprise monitoring and cloud platforms (AWS/Azure/GCP). Requirements • Experience: 5+ years of hands-on experience in ServiceNow ITOM implementation and customization. • Core Skills: JavaScript, Glide API, Regex, MID Server management, WMI/SNMP/SSH protocol troubleshooting. • Certifications (Preferred): CIS – Discovery, CIS – Event Management, or CIS – Service Mapping / CAD. • Education: Bachelor’s degree in Computer Science, IT, or a related field.