Jobs → Customer Support → ServiceNow ITOM SME

About the Role We are looking for an experienced ServiceNow ITOM SME specializing in Event Management to join our team. The ideal candidate will have strong expertise in ITOM Event Management, alert correlation, infrastructure monitoring, CMDB, and ServiceNow platform integrations. Key Responsibilities • 6+ years of experience in ServiceNow ITOM Event Management • Strong understanding of Event Management, Alert Management, Discovery, Service Mapping, CMDB, and Health Log Analytics • Expertise in Operational Intelligence and infrastructure monitoring • Hands-on experience configuring Event Rules and Alert Correlation Rules • Experience with Event Connectors, Alert Management Workflows, and Automated Remediation Processes • Strong understanding of event lifecycle, alert lifecycle, and incident creation workflows • Ability to troubleshoot complex Event Management and infrastructure monitoring issues • Experience integrating third-party monitoring and observability platforms with ServiceNow • Hands-on experience with ServiceNow MID Server configuration and troubleshooting • Strong experience with JavaScript and ServiceNow Glide APIs • Hands-on experience with Script Includes, Business Rules, Client Scripts, and Flow Designer • Experience with ServiceNow upgrades, patching, and platform administration • Strong verbal and written communication skills • Ability to collaborate with technical teams and stakeholders Requirements • 6+ years of experience in ServiceNow ITOM Event Management • Strong understanding of Event Management, Alert Management, Discovery, Service Mapping, CMDB, and Health Log Analytics • Expertise in Operational Intelligence and infrastructure monitoring • Hands-on experience configuring Event Rules and Alert Correlation Rules • Experience with Event Connectors, Alert Management Workflows, and Automated Remediation Processes • Strong understanding of event lifecycle, alert lifecycle, and incident creation workflows • Ability to troubleshoot complex Event Management and infrastructure monitoring issues • Experience integrating third-party monitoring and observability platforms with ServiceNow • Hands-on experience with ServiceNow MID Server configuration and troubleshooting • Strong experience with JavaScript and ServiceNow Glide APIs • Hands-on experience with Script Includes, Business Rules, Client Scripts, and Flow Designer • Experience with ServiceNow upgrades, patching, and platform administration • Strong verbal and written communication skills • Ability to collaborate with technical teams and stakeholders