Jobs → Customer Support → ServiceNow Manager

About the Role We are looking for an experienced ServiceNow Manager to lead enterprise ServiceNow initiatives, drive platform strategy, and deliver scalable solutions. Key Responsibilities • Lead enterprise ServiceNow initiatives • Drive platform strategy • Deliver scalable solutions Requirements • 12+ years of overall IT experience • 10+ years of hands-on ServiceNow experience • ServiceNow Technical Architect certification • Strong experience implementing ServiceNow AI capabilities • Proven experience with Greenfield ServiceNow implementations • Expertise in ITSM, ITOM, ITAM, CMDB, CSDM, and Service Catalog • Experience in platform architecture, product strategy, roadmap ownership, and stakeholder management • Strong technical leadership and communication skills Local Dallas-area candidates preferred/required.