ServiceNow Product Manager
SUBHAM RAJAKUnited StatesSENIORPosted 11d ago
ServiceNowITSMITOMITAMCMDBCSDMService Catalog ManagementWorkflow OrchestrationIntegrationsData GovernancePlatform Optimization
About the Role
We are looking for an experienced ServiceNow Product Manager to drive enterprise platform strategy, service architecture, product roadmaps, and business outcomes.
Key Responsibilities
• Own product vision, strategy, roadmap, and prioritization across ServiceNow domains
• Lead strategic service architecture and Service Catalog design
• Drive CMDB governance, CSDM alignment, data quality, and service rationalization
• Partner with business leaders, enterprise architects, and engineering teams
• Maximize out-of-the-box capabilities while ensuring platform scalability, stability, and upgrade readiness
• Define KPIs and drive continuous improvement, adoption, and measurable business value
Requirements
• 10+ years of ServiceNow experience
• ServiceNow Technical Architect Certification
• Hands-on experience implementing ServiceNow AI capabilities
• Strong expertise in ServiceNow Greenfield implementations
• Experience with enterprise ServiceNow product strategy and roadmap ownership
• Strong knowledge of ITSM, ITOM, ITAM, CMDB, CSDM, and Service Catalog Management
• Experience with workflow orchestration, integrations, data governance, and platform optimization
• Excellent stakeholder management and executive communication skills