Jobs → Product → ServiceNow Product Manager

About the Role We are looking for a ServiceNow Product Manager to join our team. This role focuses on defining and owning the product vision for ServiceNow product areas. Key Responsibilities • Define and own the product vision, multi-year roadmap, and strategic outcomes for assigned ServiceNow product areas • Translate enterprise and business priorities into clearly defined product outcomes • Make informed product decisions on capability usage, configuration vs. customization, and technical tradeoffs • Define and govern the service architecture within ServiceNow • Ensure service and catalog design aligns with CMDB integrity, data quality, reporting needs, and downstream integrations • Drive simplification and rationalization of services to reduce duplication and complexity Requirements • 10+ years of ServiceNow experience • ServiceNow Technical Architect certification • ServiceNow AI capabilities implementation • Expertise with ServiceNow Greenfield • 10+ years of hands-on experience working with ServiceNow in a senior product, functional lead, or platform ownership capacity • Demonstrated experience managing enterprise-scale platforms with multiple stakeholder groups and competing priorities • Strong understanding of ServiceNow usage to deliver outcomes, including workflow orchestration, forms, data models, CMDB, and integrations • Core modules such as ITSM, ITOM, ITAM, HRSD, CSM, or GRC • Reporting, dashboards, and data quality considerations • Strong product mindset with the ability to frame problems, define outcomes, and prioritize based on value and risk • Excellent communication skills, with the ability to articulate complex concepts in clear, executive-ready language