Jobs → Product → ServiceNow Product Manager

About the Role We are looking for a ServiceNow Product Manager to join our team at DTCC. This role focuses on driving the product strategy and vision for ServiceNow implementations. Key Responsibilities • Own ServiceNow product strategy, vision, roadmap, and business outcomes • Drive strategic service architecture and Service Catalog design • Govern CMDB, CSDM, asset management, data quality, and service models • Partner with business leaders, enterprise architects, infrastructure, and engineering teams • Manage product backlogs, intake processes, prioritization, and acceptance criteria • Drive platform standardization, workflow optimization, and out-of-the-box capabilities • Define and monitor KPIs for adoption, operational efficiency, data quality, and user satisfaction • Ensure platform stability, scalability, upgrade readiness, and enterprise compliance Requirements • 10+ years of ServiceNow experience • ServiceNow Technical Architect Certification • Hands-on experience implementing ServiceNow AI capabilities • Strong expertise in ServiceNow Greenfield implementations • Strong knowledge of ServiceNow modules: ITSM, ITOM, ITAM, CMDB, HRSD, CSM, and/or GRC • Experience with enterprise-scale platform ownership and stakeholder management • Expertise in workflow orchestration, integrations, reporting, dashboards, and data models • Strong product management, strategic planning, and value-based prioritization skills • Excellent communication and executive stakeholder engagement abilities