Jobs → Product → ServiceNow Product Manager

About the Role We are seeking a strategic, outcome-driven ServiceNow Product Manager to own product strategy, roadmap, service architecture, and platform outcomes across enterprise ServiceNow domains. Key Responsibilities • Define product vision, multi-year roadmaps, and strategic business outcomes • Govern enterprise service architecture and catalog design • Improve CMDB integrity, data quality, service mapping, and governance • Lead stakeholder discovery, backlog prioritization, and value-based decisions • Promote out-of-the-box capabilities, platform stability, and upgrade readiness • Track product KPIs and drive continuous improvement across ServiceNow domains Requirements • 10+ years of ServiceNow experience in product management, functional leadership, or platform ownership • Strong expertise in Product Strategy, Vision, Roadmap and Value Realization • Experience with Service Architecture, Service Catalog Design and Taxonomy Management • Knowledge of CMDB, CSDM, Data Models and Data Quality Governance • Familiarity with ServiceNow ITSM, ITOM, ITAM, HRSD, CSM, and/or GRC • Skills in Workflow Orchestration, Forms, Integrations and Reporting • Experience with Enterprise Asset Management and Service Modeling • Product Backlog Ownership, Intake and Prioritization • Understanding of Configuration vs. Customization Decisions and Platform Sustainability • KPI Tracking, Dashboards, Adoption and Operational Efficiency • Executive Stakeholder Management and Cross-Functional Leadership Ideal Candidate A senior ServiceNow product leader who can align enterprise business capabilities, technology strategy, risk controls, and platform sustainability.