Jobs → Engineering → Site Reliability Engineer

About the Role We are looking for an experienced Site Reliability Engineer to join our team at Bank of America. This role focuses on improving platform reliability, availability, and operational effectiveness through automation and observability. Key Responsibilities • Improve platform reliability, availability and operational effectiveness • Drive incident and problem resolution through closure • Perform RCA and eliminate recurring incidents • Build dashboards, alerts and reliability reporting • Automate repetitive support, monitoring and recovery activities • Define and improve SLIs, SLOs, SLAs and operational KPIs • Maintain runbooks, SOPs, service maps and support models • Lead service reviews and operational-readiness assessments • Partner with engineering, security, infrastructure and vendor teams • Reduce operational toil and improve MTTD / MTTR Requirements • Strong hands-on expertise in SRE, IT operations, automation, and observability • Experience with SQL/Oracle and Python automation • Knowledge of service management and ITIL • Skills in incident, problem, and change management • Experience with monitoring, alerting, and performance analysis • Ability to communicate effectively with stakeholders and executives • Local to Charlotte, Pennington, or Chandler