Jobs → Customer Support → SRE Architect

About the Role We are looking for a hands-on Site Reliability Engineering (SRE) Architect with strong production GCP experience to improve the reliability, observability, and deployment safety of cloud-native applications. Key Responsibilities • Design and implement reliability strategies for highly available, production-scale cloud applications • Define SLIs, SLOs, error budgets, and reliability metrics to improve service availability • Implement application instrumentation, metrics, logging, distributed tracing, dashboards, and actionable alerts • Troubleshoot production issues, lead root-cause analysis, and reduce MTTR • Automate repetitive operational tasks and eliminate recurring reliability issues • Improve CI/CD pipelines, deployment safety, and progressive delivery strategies • Establish SRE standards and collaborate with application and platform engineering teams Requirements • Strong hands-on SRE experience supporting production-scale distributed systems • Proven production experience with Google Cloud Platform (GCP) • Practical expertise in SLIs, SLOs, error budgets, and reliability engineering • Observability and instrumentation, including metrics, logs, traces, and alerting • Production incident management, troubleshooting, and root-cause analysis • Terraform or other Infrastructure as Code tools • CI/CD pipeline development and Python/Bash scripting Preferred Skills • Kubernetes and Google Kubernetes Engine (GKE) • GCP Cloud Monitoring, OpenTelemetry, Prometheus, or Grafana • GitHub Actions, Istio, and Apigee • Canary releases, blue/green deployments, and progressive delivery