Jobs → Customer Support → Systems Lead – Azure/.NET Production Support Engineer

About the Role We are looking for an experienced Systems Lead – Azure/.NET Production Support Engineer to support mission-critical enterprise applications in a 24x7 production environment. Key Responsibilities • Provide L1/L2 production support for Azure-based enterprise applications • Troubleshoot Azure Function Apps, Storage Accounts, Service Bus, Application Insights, Synapse, and Cosmos DB • Manage Dead Letter Queues (DLQs), replay messages, and resolve message delivery issues • Troubleshoot Azure DevOps pipelines, CI/CD issues, and failed deployments • Resolve Power BI gateway and configuration issues • Perform Root Cause Analysis (RCA), document incidents, and implement permanent fixes • Write queries for Cosmos DB and Synapse Data Warehouse • Make minor configuration and code changes in .NET/C# • Follow ITIL processes, including incident, problem, and change management • Collaborate with clients, business users, and global delivery teams Requirements • Hands-on experience with Azure services and cloud-based application support • Strong knowledge of .NET/C# • Experience with ServiceNow or similar ITSM tools • Knowledge of Azure Monitor, Application Insights, and Power BI • Experience supporting mission-critical applications in a 24x7 environment • Strong troubleshooting, RCA, and stakeholder communication skills • Candidates must be eligible to work onsite in the USA and willing to support 24x7 shift operations as required