Jobs → Customer Support → Team Lead – InfoLease/Rapport Application Support & Development

About the Role We are looking for a Team Lead with expertise in InfoLease/Rapport (Solifi) to join our application support and development team. This role requires hands-on experience in equipment finance domain and proven leadership in application support. Key Responsibilities • Lead and manage application support and development teams • Oversee production support, enhancements, configurations, and implementations • Manage SLAs, KPIs, incident, problem, and change management processes • Bridge communication between business stakeholders and technical teams • Coordinate requirements gathering, UAT, testing, and release management • Act as the primary escalation point for business and IT stakeholders Requirements • 10+ years of experience in Equipment Finance, Leasing, or Asset Finance • 5+ years specifically supporting or configuring InfoLease and/or Rapport (Solifi Platform) • Hands-on experience with system configuration, testing, and implementation within InfoLease/Rapport • Strong production support experience, including Incident Management, Root Cause Analysis (RCA), P1–P4 issue management • Deep understanding of equipment finance, lease/loan accounting, origination workflows, and portfolio management • Working knowledge of SQL and reporting tools for data investigation • Experience with UAT, regression testing, release management, and system upgrades • Familiarity with Stucky, General Ledger (GL), and Federal reporting • Exposure to Agile/Scrum, Jira, and DevOps tools