Jobs → Engineering → Technical AI Productivity Solutions Engineer

About the Role We are seeking an experienced AI Productivity Solutions Engineer to provide advanced technical diagnostics, validation, testing, documentation, and deployment support for Microsoft 365 Copilot, Copilot Chat, Microsoft 365 Search, Microsoft Graph-grounded experiences, and approved productivity AI integrations. Key Responsibilities • Diagnose complex Copilot, search, identity, permissions, licensing, and grounding issues • Support technical integration, testing, validation, and deployment of approved productivity AI solutions • Develop diagnostic playbooks, health checks, test plans, and technical runbooks • Validate Copilot deployment waves, pilots, enhancements, and configuration changes • Support Microsoft and internal platform escalations with evidence and root-cause analysis • Develop approved PowerShell, Microsoft Graph, and reporting utilities • Support approved Copilot skills, declarative agents, and lightweight internal team agents • Prepare technical readiness documentation and build-to-run handoff packages Requirements • Strong Microsoft 365 troubleshooting expertise • Hands-on PowerShell and Microsoft Graph experience • Ability to independently support complex technical issues and deployment readiness • Bachelor's degree in Computer Science, IT, Engineering, or equivalent experience • Microsoft 365, Teams, SharePoint, Azure, Security, Power Platform, ITIL, or AI certifications • Enterprise Microsoft 365 Copilot deployment experience • Microsoft Graph integration and SharePoint permissions troubleshooting experience