Jobs → Customer Support → Technical AI SME

About the Role We are looking for a Technical AI SME to join our team. This role focuses on providing expertise in Microsoft 365 Copilot and related technologies. Key Responsibilities • Translate complex findings into clear guidance for various stakeholders • Provide hands-on administration and support across Microsoft 365 components • Perform deep troubleshooting across Microsoft 365 Copilot and related technologies • Develop and implement technical documentation Requirements • Four or more years of related IT experience • Significant experience with Microsoft 365, enterprise SaaS, productivity, and collaboration tools • Hands-on knowledge of Teams, SharePoint Online, OneDrive, Exchange Online, Microsoft 365 Apps, Entra ID, and Microsoft Purview • Deep troubleshooting skills across Microsoft 365 Copilot, Copilot Chat, Microsoft Graph, enterprise search, grounding, permissions, identity, licensing, and support diagnostics • Practical experience with PowerShell, Microsoft Graph, APIs, reporting, logging, technical testing, root-cause analysis • Working knowledge of ITIL practices including incident, problem, request, change, service transition, and escalation • Experience with approved Copilot skills, declarative agents, prompts, knowledge sources, permissions, test cases, and human-review controls