Jobs → Customer Support → Technical Lead

About the Role We are looking for a hands-on Technical Lead to drive technical architecture, solution design, and engineering delivery for Southwest Airlines. The candidate will act as the primary technical contact for client stakeholders and coordinate with offshore teams. Key Responsibilities • Lead technical architecture, solution design, and development decisions • Act as the primary technical contact for client stakeholders • Coordinate with offshore teams, Product Owners, and architecture teams • Provide technical guidance, code reviews, and development support • Ensure application quality, scalability, security, and production readiness Requirements • Strong experience in Full Stack application development and technical leadership • Frontend: React, TypeScript • Backend: Java or Node.js • Cloud: AWS architecture and deployment • Strong experience with REST APIs and event-driven systems • SQL / NoSQL databases • Docker, Infrastructure as Code (IaC), and CI/CD pipelines • Automated testing, code reviews, and production troubleshooting • Excellent communication and stakeholder management skills Preferred • Enterprise application experience • Airline/aviation domain experience