Jobs → Customer Support → Technical SaaS Platform Lead

About the Role We are looking for a highly technical SaaS Platform Lead with strong expertise in enterprise SaaS architecture, APIs, integrations, and authentication workflows. Key Responsibilities • Own the platform architecture • Evaluate vendor solutions • Troubleshoot complex integrations • Guide internal teams Requirements • Expertise in SaaS Platform Architecture • Strong knowledge of REST APIs and Enterprise Integrations • Understanding of JSON Schema • Experience with Enterprise SSO, SAML, OAuth & Authentication • Integration Troubleshooting skills • Business Workflow & UI-to-API Mapping • Vendor Technical Evaluation & Architecture Discussions • Understanding of Downstream Application Impacts Preferred Domain Experience • Contract Lifecycle Management (CLM) • Governance, Risk & Compliance (GRC) • Experience with Icertis, Agiloft, Conga CLM, Ironclad or similar platforms.